AJ Aeronautics LLC
- Purpose
This clause governs the terms and conditions under which the CLIENT may cancel ordersor return products purchased from AJ Aeronautics LLC (hereinafter, “THE COMPANY”), applicable to the sale of aircraft spare parts, components, consumables, and materials, whether new or overhauled, subject to applicable certification (FAA, EASA, or other com-petent authority).
- Cancellation Policy
2.1. The CLIENT may request the total or partial cancellation of an order, provided that therequest is submitted in writing (corporate email or authorized customer support system) and confirmed by THE COMPANY.
2.2. The reimbursement shall be calculated based on the total confirmed order value (ex-cluding taxes and shipping charges) according to the following schedule:
Time from Order Confirmation Reimbursement Percentage
WITHIN 24 HOURS 55 %
WITHIN 48 HOURS 40 %
WITHIN 72 HOURS 30%
WITHIN 5 CALENDAR DAYS 20 %
BEYOND 5 CALENDAR DAYS0 % (NO REIMBURSEMENT)
2.3. Exclusions: Cancellations shall not apply to special orders manufactured or procuredunder the CLIENT’s specifications (“made to order”), or to products already in transit ordispatched.
- Return Policy
3.1. Damaged or incorrect products: In the event that the delivered product is visibly dama-ged during transport, defective, or not as ordered, THE COMPANY shall proceed with a fu-ll (100%) refund, including shipping costs paid by the CLIENT.
3.2. Change of mind or voluntary withdrawal: The reimbursement will follow the sameschedule set forth in the Cancellation Policy (Section 2).
3.3. Conditions for Return Acceptance:
The product must retain its original packaging, labels, and documentation (including ai-rworthiness or traceability certificates, where applicable).
The product must show no signs of use, installation, or tampering.
Serial numbers must match those issued on the original invoice.
3.4. Return Shipping Costs: Unless the return is due to an error attributable to THE COM-PANY, the CLIENT shall bear all transportation and insurance costs associated with thereturn.
- Procedure and Timeframes
4.1. Any cancellation or return request must include:
Order or invoice number.
Detailed description of the reason.
Photographic evidence (where applicable).
4.2. The reimbursement processing period shall commence once the request has been re-ceived and validated by the customer service department.
4.3.THE COMPANY shall process the reimbursement within five (5) business days fromvalidation, using the same payment method as the original transaction, unless otherwiseagreed in writing.
- Special Provisions and Applicable Standards
5.1. This policy is established in accordance with common commercial practices in theaviation spare parts sector and with guidelines from the FAA Advisory Circular AC 00-56, as well as quality standards such as ASA-100 and AS9120B, where applicable.
5.2. Nothing in this clause shall limit the CLIENT’s rights under applicable consumer pro-tection laws, nor any statutory warranty regarding product conformity.
5.3. In the event of a dispute, this policy shall be interpreted under the laws of the State of[insert jurisdiction, e.g., Florida, Texas, etc.], and both parties expressly waive any other ju-risdiction to which they might otherwise be entitled.